Everyday managers have a list of responsibilities. Managers have key responsibilities such as providing leadership, administrative and delegating duties that need to be fulfilled. A manager should lead his/her team members towards what the manager needs of them. To lead effectively a manager should set a tone or a vision for the department, unit, division or organization he/she manages. The administrative duties that are associated with the manager role are things like reporting, budgets, personnel and possible legal obligations. The primary responsibility of the manager is to oversee the operations of the area(s) he/she is responsible for. In most organizations the workload is more than any one person can handle. This is where the responsibility of delegation occurs. Effective managers are able to delegate a workload and monitor the progress towards completion.
Now that we have a general understanding of what the key duties of managers are, let’s look at the conflict in the work place that comes about. With managing people there are times where conflicts that appear. Whether the conflict is between team members, customers, vendors etc., one cannot make everybody happy and someone will have an issue along the way. How one handles the conflict is the key to being an effective leader. In an article titled “How To Manage Conflict At Work”, there were seven suggestions on what managers should do in time of conflict.
Accept that resolving conflict is part of the job
Do not avoid the conflict
Maintain the high road
Partner with HR
Document everything that is relevant to the conflict
Do not think in terms of “winning” a conflict but look at it as “constructively resolving”
As a manager, conflict will come at some point in time and just accepting that and not hiding from it is important. Not avoiding conflict in this article meant not sweeping it under the rug or ignoring that there is an issue but address it and resolve the issue so everyone can move on. Also remaining calm and maintaining the moral and ethical behavior that a manager should continue to display even during tough times is a true measurement of whether or not a leadership role is right for you. Partnering with human resources is the smart thing to do along with keeping documentation to provide them and to back up whatever claim or issue being presented.
And lastly a manager should look at resolving conflict as “constructively resolving” an issue and not as “winning” is important. If a manager has a “winning” attitude then I do not believe that management is the right fit for that person. Not everyone is cut out to be a manager however for those that are should at least manage daily duties and resolve conflict effectively for all parties involved. This will make for a much happier work environment.